This list of frequently asked questions is carefully prepared to encapsulate all of our customer queries and they should help to resolve all your questions. If however, any of your question is left unanswered here, you can contact customer service representatives at meds4all for further assistance.

How does your online consultation process take place?

You will find that meds4all consultation process is very simple; it follows following pattern:

• You select the medication you require
• Read all necessary information
• Fill in an online order consultation form with all your medical details
• The form is reviewed by our doctor – which is the online consultation part
• Once the doctor approves the treatment, a pharmacy dispenses the medication which is sent to you via an international courier
• If the doctor disapproves the treatment, your money is refunded in full

We also advise you to consult a doctor/physician about the treatment you seek before you place an order with us. No treatment is dispensed without a prescription and the pharmacist dispensing the medication crosschecks every prescription that is approved by our doctor. This is to ensure that there has been no breach that may affect your health and the integrity of our system.

Which courier services do you use?

We use services of reputed and well-known international couriers only including Skynet, Royal Mail, DHL, UPS, and FedEx to dispatch your orders. We will send a tracking code via email to inform you about the dispatch of your order to allow you to track its delivery progress.

How do I know that medications will be genuine?

The medications you order are dispensed via genuine pharmacies that adhere to rigid guidelines and are strictly regulated by the medical authorities. We only deal with pharmacies that sell genuine and branded medication in the original manufacturers’ packaging which carries all the original stickers and hallmarks.

For confirmation, you can cross verify the batch numbers on the packaging with the manufacturers. We follow the same process regularly to check the authenticity of medicines.

Are there any hidden charges that might surface on my credit card details?

You will not have to pay more than the price you see on our website. The price of the medication displayed online is inclusive of consultation charges, international courier charges, and the cost of the medication.

We can include these benefits in the price of medication itself because we have the advantage of price differences between countries and manufacturers for different countries. It does not make sense to pay more for medications when you can get genuine medication from other countries made by original manufacturers at a more reasonable price.

When will be the medications delivered?

We constantly make the effort to provide quick services and deliver medications any time from 24 hours to five days once dispatched from our pharmacies. If there are any delays due to differences in delivery times for different countries due to the distance, custom checks, and the service efficiency of your local postal service, you can contact us and we can track your order for you. You can also keep track of your order online, if however, you need any help, feel free to contact us.

What if there is any breach of trust and discretion?

Rest assured that we will in no way break your trust and no one outside of the doctor and the pharmacy will be aware of what you have purchased. Your information will not be sold or displayed publicly. Even the medications will be dispatched in discrete packaging to ensure that you will receive them safely without embarrassment. The package will be delivered to your doorstep and will not be tampered with by anyone to reveal the contents. Even the name of our website will not be displayed on the packaging.

Is it necessary to be at home when the courier arrives?

Yes, it necessary to be at home when the courier arrives as you will have to sign for the delivery, your signature serves as a confirmation of your having received your medications.

If however you are not at home, some arrangements can be made. Normally, the courier will leave a calling card requesting you to either call and collect your order from their local delivery office or make alternate arrangements for delivery at a time and place that is convenient to you.

Why do I not have my medications delivered yet?

If it has been some time since you placed your order, kindly get in touch with us promptly. It is possible that your order has been put on hold due to medical or other issues. We might have tried to get in touch with you but might have failed to do so.

Is there a refund policy if I am not satisfied with your services?

In accordance with legal guidelines, we cannot accept returned prescription medications and consequently we are not able to refund your money. If however the doctor does not approve any medication, your money will be refunded in full.

Are all Credit Cards accepted?

We accept most credit cards including Visa, Master, Maestro, American Express and Switch as well as most debit cards. If you have any queries about your own card, you can contact us and we will provide the necessary details.

Are my personal details safe with you?

We understand the importance of protecting your private and personal details and therefore we follow a very strict Privacy Policy that does not allow us to reveal any details to third parties. Rest assured, your details are safe and secure with us.

Can I talk to your doctor if the need arises?

Yes, you can definitely talk to our doctor regarding yur condition. Just inform any of our customer service personnel via email and submit your name, contact details, and the ideal time to call you and arrangements will be made for our doctor to contact you in strictest confidence.

Is meds4all an online pharmacy?

No. meds4all is an online clinic that allows patients to consult doctors and get private medical treatment. We use services of regulated pharmacies and registered doctors that have been evaluated for their efficiency and safety.

Is it legal to buy medications online?

In most countries yes, however you should always verify the laws of your own country. You should always remember that meds4all is a private online clinic that provides you access to doctors and pharmacies but it is not itself an online pharmacy.